FAQs: The UX Insiders Community

What will I do as a Motorola Solutions UX Insider?

As a member of the UX Insider Community, you will be able to see and comment on early designs for our software tools and products, participate in the development of new features or products, and discuss new concepts cooked up by our design team.

You will also be able to connect with community members with similar backgrounds in discussion boards and forums, share your professional experience and your point of view in surveys, quizzes, polls and more!

How often will you ask for my participation?

We know you are busy and we don’t want to clog your inbox with invitations to participate. Our goal is to have 2 to 4 short activities each month available to you. If we are starting a more intensive research study, we will give you a heads up in advance and make sure you are interested in participating before inviting you to that study.

Is this confidential?

With the exception of discussion boards where your posts would be visible to other community members, your responses, feedback and critiques of the designs we show you are confidential. Responses and feedback will be reported in aggregate and de-identified prior to sharing outside of the research team. In our reporting, we will never share names, contact information, identifying photos or videos, or give the name of your employer or agency.

Is there anything I can’t say or post?

We want you to be honest with us in your feedback and responses. If you don’t like something we’ve designed, we want to know! You won’t hurt our feelings. But we do want our members to be respectful of others and do their part to keep the community a fun, open, and welcoming place for everyone. You can find specifics in the Community Activities section of the Terms of Use, but in short, posts that are unlawful, threatening, harassing, abusive, vulgar, or hateful have no place in this community.

How is my privacy protected?

There are many ways we work to protect your privacy. Most importantly, the information we collect is used for research purposes-- not for marketing or sales. Any information you share with us will be deidentified in analysis and reporting. If you want to understand more about our privacy policy and practices, check out our privacy statement!

How do I get to my profile page?

Clicking on your login name in the upper right corner of the page will take you to your profile page. On this page, you can change your password, upload or change your profile picture, and update your email address.

Who do I contact if I have trouble with the website, accessing a survey or other research activity?

If you run into trouble with the Member Hub or any of the research activities, please contact support at insiders@motorolasolutions.com. The UXi Community Manager will help to resolve the issue.

What do I do if I want to quit the community?

Click the unsubscribe link at the bottom of any email or send an email to insiders@motorolasolutions.com with a request to leave the community. We will deactivate your membership and you will no longer be able to access the member hub. Your data will be purged after your account is deactivated.

How do I delete my data?

You can request to have your data deleted at any time. To make a data deletion request email us at privacy1@motorolasolutions.com or fill out a request form. The request form for California residents can be found here. The request form for Nevada residents can be found here. The request form for residents of all other states can be found here.

Who do I contact if I have questions about my membership in the community?

If you have any questions please contact support at insiders@motorolasolutions.com. The UXi Community Manager will be in touch to answer your questions.